General
- Responsibility for final proof reading of documents lies with client and any errors notified within 48 hours of receipt will be corrected free of charge. After 48 hours it shall be deemed that the work has been accepted as free of errors and omissions and the VA will accept no liability or loss arising from the performance of any services carried out under the agreement
- Errors or omissions reported after 48 hours will still be corrected but the additional time spent will be charged to client
- For reasons of safety and insurance, personal visits to our premises are not permitted. Meetings will be held at an alternative location
- LinchpinPA recommends any original documents to be sent via secure post
- A signed contract is required before commencement of work. This indicates clients acceptance of our terms and conditions
- LinchpinPA will not be held liable or responsible for the end use of any document or work carried out by us. We retain the right to reject work which involves material we feel is illegal, immoral or objectionable
- Written quotations will be provided prior to any work commencing
- Work will be presented using Microsoft Office applications
- Contracts can be terminated with 30 days written notice by either party. We reserve the right to charge for any work carried out prior to cancellation
- Although every effort will be made to ensure reliable service, in event of equipment failure or loss of power, LinchpinPA cannot be held liable for any loss of information
Confidentiality & Data Protection
- Confidentiality is guaranteed at all times
- No information will be made available to any third party
- All work will be kept securely encrypted for a period of 12 months, unless otherwise specified in writing by the client
Charges & Payments
- Monthly retainer packages must be paid in advance and unused hours cannot be carried over to subsequent months
- All charges are billed in 15 minute increments and charged on a monthly basis
- Deposit of up to 20% may be requested before commencement of work for PAYG clients
- Payment can be made by cheque or BACS transfer
- A fee of £25.00 will be charged for any returned cheques
- If clients original requirements change, we reserve the right to change our original quotation following suitable consultation with client
- Payment is strictly 14 days from receipt of invoice
- Failure to pay within 14 days will result in interest being charged (at a rate of 5% over the current Bank of England base rate) per month on outstanding balance
- Any and all costs incurred for chasing and/or recovering the outstanding payment will be added to account
- Telephone, rail/bus/taxi travel, printing, stationery, postage and other expenses will be charged separately to hourly rate / package cost where incurred
- Mileage for required car travel will be charged at a rate of £0.45 per mile, plus agreed hourly rate
- If turnaround of work within 24 hours is requested, or on Saturday/Sunday/Bank Holiday, additional charges of 20% may be applied
- All charges will be reviewed on the 1st of October each year and clients will be notified of any new charges in writing
- We reserve the right to vary these terms and conditions and clients will be notified one month prior to any change/s
Code of Ethics
- LinchpinPA will always respect client confidentiality
- LinchpinPA will trade fairly, honestly and truthfully with clients, suppliers and partners
- LinchpinPA will always aim to promote standards within the VA industry
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